Anquietas
13-11-2008, 00:18
Hey-ho! Since a lot of people fail to see the simplicity in searching the forums for a fix-thread I've decided to compact the most common issues into one with short mini-guides following the main post. I would advise you all to simply press Ctrl+F and enter a keyword to search this thread since reading through it may be rather tedious when looking for something specific!
If I missed anything out then please feel free to mention it to me via PM so I can update the thread! Information has been gathered from various sources into one complete guide, so please make use of it!
Writer's note: if you would like something hosted for public download, let me know what it is and I'll get it up for you all.
_____________
Graphical glitches (odd colours, stripy screens etc.):
(When asking for assistance with a graphics error please send a copy of your DxDiag:
Start -> Run... ->"DxDiag" -> Save)
Common problems:
Incorrectly displayed interface
Update graphics card drivers
Reinstall and ensure successful updating
Incorrectly displayed interactional features (mobs/NPCs)
Update graphics card drivers
Reinstall and ensure successful updating
Missing textures
Update graphics card drivers
Reinstall and ensure successful updating
Incorrectly displayed skills
Update graphics card drivers
Reinstall and ensure successful updating
Coloured streaks across the screen
Update graphics card drivers
Reinstall and ensure successful updating
Please double check your PSU either by temporarily replacing it or using it on another rig.
If system is overclocked please also revert back to the factory default.
Updating issues:
Common problems:
Failed to download server information. Please restart Launcher.
Delete cookies & temp files then restart PC
Disable any firewall/AV software you have running
Allow update.exe in firewall/AV exceptions list
Allow torrents through your router
Update 379_1 downloading...
Urlinfo.ini has now been updated. This paticular error should no longer appear.
The game will be closed to recieve the update.
Delete update files completely and let it download all updates from scratch
Download a pre-updated copy
Re-install current copy and auto-update
Re-install current copy and manually update
The game fails to reach the login screen before I get a CTD (crash to desktop) with no error message
Reinstall game client and ensure successful updating, your client has corrupted files essential for start-up
Restarting PC:
Common problems:
Graphical glitches followed by black screen
Graphical glitches followed by PC restart
Any errors followed by black screen and/or restart
Any combination of the above
Check the following are in working order:
PSU or UPS (Power Supply Unit or Uninterruptable Power Supply)
Network Card or Network Cable
Graphics Card and temperature
Motherboard
Remove and hardware/software you may have installed in-between the last successful playing and first reboot. Or remove all non-essential hardware connected and attempt to run Cabal.
Remove all hardware and peripheral device drivers and install them one at a time (check to see if Cabal runs after each installation)
Make sure you have disabled all software that you're not using at the moment (including all hacks), some software might conflict with gameguard and cause a PC restart.
Lockups and hangs in the operating system can be attributed to out-of-date or missing chipset drivers for the motherboard, missing Windows updates, or corrupted/outdated video card drivers. In most cases, loading updated chipset drivers, updating video card drivers, and installing available Windows updates will resolve these issues.
In rare cases, these types of issues can be related to underpowered or poor quality power supplies in the computer. Please make sure that the power supply in your computer meets the requirements of the graphics card you have installed. If you are adding a new video card to your system, sometimes it is neccessary to upgrade that power supply for your computer as well.
- See post 6 (http://forum.cabalonline.com/showpost.php?p=831506&postcount=6) for further details
Account-related issues:
Common problems:
Account is banned.
Submit a support ticket - account related cases are not for the Technical Support Forum!
A few likely causes are, however:
Your account has been blocked for using automated programs (bots)
Your account has been blocked for using offensive language towards another individual
You failed to update correctly and were caught in the ban script using a "speedhack" (Error Code 6: Type 174)
Wrong ID and Pass.
Ensure the correct password is being changed via the correct part of the site, i.e forum password in the User CP and the game password on the main page. Someone has gained access to your account or you have forgotten your details. Please refer to: Magic thread no.1 (http://forum.cabalonline.com/showthread.php?t=7615)
Magic thread no.2 (http://forum.cabalonline.com/showthread.php?t=22003) Magic thread no.3 (http://support.cabalonline.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=53&nav=0)
Disconnections and Connection Issues:
Common problems:
Disconnecting at loginEnsure the correct password is being changed via the correct part of the site, i.e forum password in the User CP and the game password on the main page.
Disconnecting entering dungeons
Disconnecting changing map
Reinstall the game client and ensure successful updating
Sometimes during an installation some of the non-essential files are corrupted and not detected. If you experience a DC every time you do something specific then you most likely have a corrupt file in you game folder.
See below
Disconnecting at random intervals
Please ensure a stable internet connection; re-check cables in and out of router/modem and PC.
Kill all processes that could be using any bandwidth and re-check Cabal's connection stability.
I would also like to point out that the longer you have Cabal running the more sluggish your machine will become. You can therefore also try simply restarting your machine.
If you're using a PPPoA connection type:
Check all your hardware connected (router/cables/lines in & out etc.) and ensure all are in working order.
If you experience random DC's in your internet connection (not just in Cabal) contact your ISP's support desk and ask for further instructions on how to identify the cause.
Disconnecting after X amount of time
Disconnecting after leaving shop open
If you're using a PPPoE connection type:
Using a "keep-alive" program such as ConKeep (http://www.mediafire.com/?mqlggmynmwz). (Keep-alive software stops your ISP shutting down your session through inactivity - though has no effect on packets sent/recieved)
Cash Shop:
I get an error when opening the cash shop
Right click "Local Area Connection" icon in your system tray and select "Repair".
Clear temp files & cookies
Use Windows Update to update to the latest version of IE 7.
Google the downloads for Adobe Flash 10 and Java Runtime Environment.
This is not the case as incorrect MTU gives the "error" message and not an infinite loop (in 99% of the cases)
You need to inquire your ISP whether they set up such a proxy for your connection. You will need to convince them to remove the transparent proxy from your connection.
No text when viewing the cash shop
Ensure all language packs have been installed on your machine
Use Windows Update to update to the latest version of IE 7.
Google the downloads for Adobe Flash 10 and Java Runtime Environment.
This is not the case as incorrect MTU gives the "error" message and not an infinite loop (in 99% of the cases)
You need to inquire your ISP whether they set up such a proxy for your connection. You will need to convince them to remove the transparent proxy from your connection.
I wait and wait but the cash shop won't load
Right click "Local Area Connection" icon in your system tray and select "Repair".
Clear temp files & cookies
Use Windows Update to update to the latest version of IE 7.
Google the downloads for Adobe Flash 10 and Java Runtime Environment.
This is not the case as incorrect MTU gives the "error" message and not an infinite loop (in 99% of the cases)
You need to inquire your ISP whether they set up such a proxy for your connection. You will need to convince them to remove the transparent proxy from your connection.
I know the Cash Shop was updated but I still see an older version of the page
Open IExplorer and delete temp files/ cookies
Use Windows Update to update to the latest version of IE 7.
Google the downloads for Adobe Flash 10 and Java Runtime Environment.
This is not the case as incorrect MTU gives the "error" message and not an infinite loop (in 99% of the cases)
You need to inquire your ISP whether they set up such a proxy for your connection. You will need to convince them to remove the transparent proxy from your connection.
-- Common causes:
Corrupt Game Files
Non-updated Internet Explorer
Missing Adobe Flash Player and Java Runtime Environment
Incorrect MTU size
Transparent Proxy set by the ISP
Corrupt files:
(See Corrupt files replacement list as an alternative solution) - Post no.2 (http://forum.cabalonline.com/showpost.php?p=802469&postcount=2) (Below)
Common problems:
Incorrectly displayed skills
Reinstall the game client and ensure successful updating
Completer skills can be used in conjunction with another
Reinstall the game client and ensure successful updating - failure to do so could result in a permanent ban (see Account-related issues)
Missing skill textures
Reinstall the game client and ensure successful updating
Game shuts down before login screen
Reinstall the game client and ensure successful updating
Cannot connect to the world server
Reinstall the game client and ensure successful updating
Graphical glitches
Reinstall the game client and ensure successful updating
See Graphical Glitches
Text misplacement
Reinstall the game client and ensure successful updating
Missing textures
Reinstall the game client and ensure successful updating
See Graphical Glitches
Missing/ corrupted maps
Reinstall the game client and ensure successful updating
Most, if not all, of the above issues are causes by corrupt and/or missing files from a bad download or installation. The fastest solution would be to reinstall properly, unless you know the specific file in the root folder which needs replacing ;)
Error Code 6:
Common problems:
Error Code 6: type 174
See Graphical glitches or Corrupt files
Error Code 6: type 421
Delete your gameguard folder and let it re-download a fresh copy
Delete your gameguard folder and replace it with one that works (http://forum.cabalonline.com/showthread.php?t=87691)
Other
Please report in the most appropriate from the following list:
Bug Reporting (http://forum.cabalonline.com/project.php?projectid=3)
Support (http://support.cabalonline.com/)
Please view Post No.9 (http://forum.cabalonline.com/showpost.php?p=983743&postcount=9)
Gameguard issues (*erl, DC, disabling of software/hardware):
Common problems:
An error has been detected by the hacking protection system(*erl error)
Disable any and all software not needed to keep your system functional and restart the client
Check your AV (Antivirus) software for incompatibilities (ask a Support Advisor if you are not sure)
Uninstall AV if it's incompatible and/or replace with one that is compatible
Cannot connect to the world server
Add Cabal to your AV exception lists
Disable any AV you are using (or temporarily uninstall)
Disable any other software that could be using up your bandwidth (e.g. torrents/downloads/uploads/IM software)
Disconnection and/or Error Code 6: Type XXX
See Error Code 6 (above)
Ensure you have disabled any and all software that could eat up your bandwidth before re-logging
If DC's continue perform a tracert:
Open CMD (Start -> Run... -> "CMD") -> type "tracert www.cabalonline.com" with Cabal open.
Save the information and post/ PM to a Support Advisor for review
Ensure all non-essential software is turned off before starting Cabal.
Re-install and re-patch and/or renew your copy of gameguard.
Gameguard doesn't update correctly.
Delete your gameguard folder and allow the launcher to re-download a fresh copy
Replace your gameguard folder with one from this list (http://forum.cabalonline.com/showpost.php?p=802469&postcount=2)
Invalid/missing/incompletefiles:
Common problems:
Missing textures
Items
Reinstall and ensure successful updating
NPCs
Reinstall and ensure successful updating Replace NPC file(s) from Post No.2 (http://forum.cabalonline.com/showpost.php?p=802469&postcount=2)
Character display glitches
Reinstall and ensure successful updating
Missing animations
Skills
Reinstall and ensure successful updating
Monster's attacks
Reinstall and ensure successful updating
Jukebox won't work
Delete your Jukebox folder and gameguard folder, reboot and restart Cabal
Any songs you may have added need to be on .ogg format
Spontaneous, not-so-common issues:
Microsoft Visual C++ Runtime Library error
Check and remove any new software that has been installed recently
Check and remove any hardware that has been installed recently
Update your system or re-format: ensure you have installed everything your machine needs to run.
You may want to do a Windows Update to ensure total system compatibility when executing a program, since runtime errors can occur if files on your system are obsolete or corrupt.
If I missed anything out then please feel free to mention it to me via PM so I can update the thread! Information has been gathered from various sources into one complete guide, so please make use of it!
Writer's note: if you would like something hosted for public download, let me know what it is and I'll get it up for you all.
_____________
Graphical glitches (odd colours, stripy screens etc.):
(When asking for assistance with a graphics error please send a copy of your DxDiag:
Start -> Run... ->"DxDiag" -> Save)
Common problems:
Incorrectly displayed interface
Update graphics card drivers
Reinstall and ensure successful updating
Incorrectly displayed interactional features (mobs/NPCs)
Update graphics card drivers
Reinstall and ensure successful updating
Missing textures
Update graphics card drivers
Reinstall and ensure successful updating
Incorrectly displayed skills
Update graphics card drivers
Reinstall and ensure successful updating
Coloured streaks across the screen
Update graphics card drivers
Reinstall and ensure successful updating
Please double check your PSU either by temporarily replacing it or using it on another rig.
If system is overclocked please also revert back to the factory default.
Updating issues:
Common problems:
Failed to download server information. Please restart Launcher.
Delete cookies & temp files then restart PC
Disable any firewall/AV software you have running
Allow update.exe in firewall/AV exceptions list
Allow torrents through your router
Update 379_1 downloading...
Urlinfo.ini has now been updated. This paticular error should no longer appear.
The game will be closed to recieve the update.
Delete update files completely and let it download all updates from scratch
Download a pre-updated copy
Re-install current copy and auto-update
Re-install current copy and manually update
The game fails to reach the login screen before I get a CTD (crash to desktop) with no error message
Reinstall game client and ensure successful updating, your client has corrupted files essential for start-up
Restarting PC:
Common problems:
Graphical glitches followed by black screen
Graphical glitches followed by PC restart
Any errors followed by black screen and/or restart
Any combination of the above
Check the following are in working order:
PSU or UPS (Power Supply Unit or Uninterruptable Power Supply)
Network Card or Network Cable
Graphics Card and temperature
Motherboard
Remove and hardware/software you may have installed in-between the last successful playing and first reboot. Or remove all non-essential hardware connected and attempt to run Cabal.
Remove all hardware and peripheral device drivers and install them one at a time (check to see if Cabal runs after each installation)
Make sure you have disabled all software that you're not using at the moment (including all hacks), some software might conflict with gameguard and cause a PC restart.
Lockups and hangs in the operating system can be attributed to out-of-date or missing chipset drivers for the motherboard, missing Windows updates, or corrupted/outdated video card drivers. In most cases, loading updated chipset drivers, updating video card drivers, and installing available Windows updates will resolve these issues.
In rare cases, these types of issues can be related to underpowered or poor quality power supplies in the computer. Please make sure that the power supply in your computer meets the requirements of the graphics card you have installed. If you are adding a new video card to your system, sometimes it is neccessary to upgrade that power supply for your computer as well.
- See post 6 (http://forum.cabalonline.com/showpost.php?p=831506&postcount=6) for further details
Account-related issues:
Common problems:
Account is banned.
Submit a support ticket - account related cases are not for the Technical Support Forum!
A few likely causes are, however:
Your account has been blocked for using automated programs (bots)
Your account has been blocked for using offensive language towards another individual
You failed to update correctly and were caught in the ban script using a "speedhack" (Error Code 6: Type 174)
Wrong ID and Pass.
Ensure the correct password is being changed via the correct part of the site, i.e forum password in the User CP and the game password on the main page. Someone has gained access to your account or you have forgotten your details. Please refer to: Magic thread no.1 (http://forum.cabalonline.com/showthread.php?t=7615)
Magic thread no.2 (http://forum.cabalonline.com/showthread.php?t=22003) Magic thread no.3 (http://support.cabalonline.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=53&nav=0)
Disconnections and Connection Issues:
Common problems:
Disconnecting at loginEnsure the correct password is being changed via the correct part of the site, i.e forum password in the User CP and the game password on the main page.
Disconnecting entering dungeons
Disconnecting changing map
Reinstall the game client and ensure successful updating
Sometimes during an installation some of the non-essential files are corrupted and not detected. If you experience a DC every time you do something specific then you most likely have a corrupt file in you game folder.
See below
Disconnecting at random intervals
Please ensure a stable internet connection; re-check cables in and out of router/modem and PC.
Kill all processes that could be using any bandwidth and re-check Cabal's connection stability.
I would also like to point out that the longer you have Cabal running the more sluggish your machine will become. You can therefore also try simply restarting your machine.
If you're using a PPPoA connection type:
Check all your hardware connected (router/cables/lines in & out etc.) and ensure all are in working order.
If you experience random DC's in your internet connection (not just in Cabal) contact your ISP's support desk and ask for further instructions on how to identify the cause.
Disconnecting after X amount of time
Disconnecting after leaving shop open
If you're using a PPPoE connection type:
Using a "keep-alive" program such as ConKeep (http://www.mediafire.com/?mqlggmynmwz). (Keep-alive software stops your ISP shutting down your session through inactivity - though has no effect on packets sent/recieved)
Cash Shop:
I get an error when opening the cash shop
Right click "Local Area Connection" icon in your system tray and select "Repair".
Clear temp files & cookies
Use Windows Update to update to the latest version of IE 7.
Google the downloads for Adobe Flash 10 and Java Runtime Environment.
This is not the case as incorrect MTU gives the "error" message and not an infinite loop (in 99% of the cases)
You need to inquire your ISP whether they set up such a proxy for your connection. You will need to convince them to remove the transparent proxy from your connection.
No text when viewing the cash shop
Ensure all language packs have been installed on your machine
Use Windows Update to update to the latest version of IE 7.
Google the downloads for Adobe Flash 10 and Java Runtime Environment.
This is not the case as incorrect MTU gives the "error" message and not an infinite loop (in 99% of the cases)
You need to inquire your ISP whether they set up such a proxy for your connection. You will need to convince them to remove the transparent proxy from your connection.
I wait and wait but the cash shop won't load
Right click "Local Area Connection" icon in your system tray and select "Repair".
Clear temp files & cookies
Use Windows Update to update to the latest version of IE 7.
Google the downloads for Adobe Flash 10 and Java Runtime Environment.
This is not the case as incorrect MTU gives the "error" message and not an infinite loop (in 99% of the cases)
You need to inquire your ISP whether they set up such a proxy for your connection. You will need to convince them to remove the transparent proxy from your connection.
I know the Cash Shop was updated but I still see an older version of the page
Open IExplorer and delete temp files/ cookies
Use Windows Update to update to the latest version of IE 7.
Google the downloads for Adobe Flash 10 and Java Runtime Environment.
This is not the case as incorrect MTU gives the "error" message and not an infinite loop (in 99% of the cases)
You need to inquire your ISP whether they set up such a proxy for your connection. You will need to convince them to remove the transparent proxy from your connection.
-- Common causes:
Corrupt Game Files
Non-updated Internet Explorer
Missing Adobe Flash Player and Java Runtime Environment
Incorrect MTU size
Transparent Proxy set by the ISP
Corrupt files:
(See Corrupt files replacement list as an alternative solution) - Post no.2 (http://forum.cabalonline.com/showpost.php?p=802469&postcount=2) (Below)
Common problems:
Incorrectly displayed skills
Reinstall the game client and ensure successful updating
Completer skills can be used in conjunction with another
Reinstall the game client and ensure successful updating - failure to do so could result in a permanent ban (see Account-related issues)
Missing skill textures
Reinstall the game client and ensure successful updating
Game shuts down before login screen
Reinstall the game client and ensure successful updating
Cannot connect to the world server
Reinstall the game client and ensure successful updating
Graphical glitches
Reinstall the game client and ensure successful updating
See Graphical Glitches
Text misplacement
Reinstall the game client and ensure successful updating
Missing textures
Reinstall the game client and ensure successful updating
See Graphical Glitches
Missing/ corrupted maps
Reinstall the game client and ensure successful updating
Most, if not all, of the above issues are causes by corrupt and/or missing files from a bad download or installation. The fastest solution would be to reinstall properly, unless you know the specific file in the root folder which needs replacing ;)
Error Code 6:
Common problems:
Error Code 6: type 174
See Graphical glitches or Corrupt files
Error Code 6: type 421
Delete your gameguard folder and let it re-download a fresh copy
Delete your gameguard folder and replace it with one that works (http://forum.cabalonline.com/showthread.php?t=87691)
Other
Please report in the most appropriate from the following list:
Bug Reporting (http://forum.cabalonline.com/project.php?projectid=3)
Support (http://support.cabalonline.com/)
Please view Post No.9 (http://forum.cabalonline.com/showpost.php?p=983743&postcount=9)
Gameguard issues (*erl, DC, disabling of software/hardware):
Common problems:
An error has been detected by the hacking protection system(*erl error)
Disable any and all software not needed to keep your system functional and restart the client
Check your AV (Antivirus) software for incompatibilities (ask a Support Advisor if you are not sure)
Uninstall AV if it's incompatible and/or replace with one that is compatible
Cannot connect to the world server
Add Cabal to your AV exception lists
Disable any AV you are using (or temporarily uninstall)
Disable any other software that could be using up your bandwidth (e.g. torrents/downloads/uploads/IM software)
Disconnection and/or Error Code 6: Type XXX
See Error Code 6 (above)
Ensure you have disabled any and all software that could eat up your bandwidth before re-logging
If DC's continue perform a tracert:
Open CMD (Start -> Run... -> "CMD") -> type "tracert www.cabalonline.com" with Cabal open.
Save the information and post/ PM to a Support Advisor for review
Ensure all non-essential software is turned off before starting Cabal.
Re-install and re-patch and/or renew your copy of gameguard.
Gameguard doesn't update correctly.
Delete your gameguard folder and allow the launcher to re-download a fresh copy
Replace your gameguard folder with one from this list (http://forum.cabalonline.com/showpost.php?p=802469&postcount=2)
Invalid/missing/incompletefiles:
Common problems:
Missing textures
Items
Reinstall and ensure successful updating
NPCs
Reinstall and ensure successful updating Replace NPC file(s) from Post No.2 (http://forum.cabalonline.com/showpost.php?p=802469&postcount=2)
Character display glitches
Reinstall and ensure successful updating
Missing animations
Skills
Reinstall and ensure successful updating
Monster's attacks
Reinstall and ensure successful updating
Jukebox won't work
Delete your Jukebox folder and gameguard folder, reboot and restart Cabal
Any songs you may have added need to be on .ogg format
Spontaneous, not-so-common issues:
Microsoft Visual C++ Runtime Library error
Check and remove any new software that has been installed recently
Check and remove any hardware that has been installed recently
Update your system or re-format: ensure you have installed everything your machine needs to run.
You may want to do a Windows Update to ensure total system compatibility when executing a program, since runtime errors can occur if files on your system are obsolete or corrupt.