It's been brought to my attention that a lot of players have been experiencing random crashes to their desktops (where the CABAL window simply disappears with no error message being displayed).
Since not everyone is using the same system setup with the same software this will require a bit of effort in terms of information gathering, from everyone!
If you are still suffering from the issue please follow the guidelines below. If not, congratulations! ^_^
Step 1: (Please fill out)
- Operating system:
- OS Build:
- 32 or 64-bit:
- Graphics card:
- Graphics card driver version:
Start -> Run... -> "eventvwr" -> Windows Logs -> Application
Start -> Run... -> "eventvwr" -> Windows Logs -> System
Then sort by date/time so the most recent are at the top. Check if any correspond to the times you experience any CTDs (Crash-to-Desktops).
If you find any errors related to CABAL at the correct time intervals please screenshot each of them for viewing.
Start -> Run... -> "dxdiag" -> Display
Screenshot and upload for viewing also.
Gather ALL the information and post it in a support ticket directed to Technical Support.
If any more information is required you'll be notified in the ticket.